** NOTE: Due to high volume orders may take up to 7 days to ship **
Like many of you, here at THE ODELLS we are all trying to move through this global experience with caution and grace. The well-being of our community, staff and loved ones is of utmost importance to us.
Our online store will remain open 24-7 and our customer service team is here to assist you with anything you might need. For more information please email email@example.com
Let’s bridge this physical distance by staying virtually connected! We believe that a positive and hopeful mindset will benefit everyone at this time and want to continue sharing in each other’s daily lives. We’d love to hear about how you are spending this time. Email us, tag us in your pics, share your favorite recipes, books and activities. Now more than ever is the time for us to uplift one another through kindness.
CURRENT BUSINESS HOURS:
Monday-Friday, 9am-4pm PST; closed on all major holidays.
If you have any concern at all please email us at firstname.lastname@example.org
RETURNS & EXCHANGES
HOLIDAY RETURN NOTICE:
To help make your holiday shopping a bit easier we are extending our return policy so you and your loved ones can ensure you get the item you love. All purchases made from November 22-December 24 can be returned by January 11th.
Merchandise purchased online is eligible for exchanges or store credit within 30 days of the transaction date. Please note sale merchandise is not eligible for a refund, but can be exchanged for a new size or returned for store credit.
We are now happy to announce that you can initiate your own return for any eligible items using the link below. Please see below for special restrictions.
Begin Your Return Here
IMPORTANT NOTICE: Sale merchandise is not eligible for returns. Only exchanges or store credit will be given.
SHOESAll goods must be returned in the original box including dust bag. While trying on shoes, please stand on a carpeted area to protect the sole of the shoe.
BEAUTYSkin care + haircare products must be unopened and in their original packaging. Lipsticks and fragrances cannot be returned.
SWIMWEARAll swimwear must be returned unworn with hygienic strip in place.
LINGERIEUndergarments are considered FINAL SALE and cannot be returned.
HOME GOODSAll goods must be returned in new unused condition with original tags attached. Any pipe paraphernalia is considered FINAL SALE and cannot be returned.
JEWELRYAll fine jewelry is considered FINAL SALE. All other jewelry may be returned in new unused condition with original tags attached and must be in perfect condition.
For questions about your order please email us at email@example.com and please include your order number in the subject line.