Shipping + Returns

OUR REGULAR BUSINESS HOURS:

Monday-Saturday 11am-7pm, Sunday 11am-6pm PST 

If you have any concern at all that your package will not make it on time please email us at hello@theodellsshop.com or call us at (323) 741-0039 before placing your order.

 

ORDER PROCESSING:
All orders placed Monday-Friday (excluding holidays) before 3PM PST will begin processing that day and ship with in 48 hours pending item availability and and credit card verification. Orders placed after 4PM PST will begin processing the next business day. Orders placed on Saturday after 4PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.

Domestic:

All domestic orders over $150 ship UPS Ground for FREE!

Orders placed on theodellsshop.com ship by UPS or USPS with a signature required for delivery.  If you request not to have to sign, you will be liable for lost or damaged goods.

Please allow up to 2-4 business days for processing domestic orders.  If you need to place an order for rush shipment please contact us at HELLO@THEODELLSSHOP.com

Please note:  UPS is unable to deliver items to a P.O. Box or an APO/FPA address.

INTERNATIONAL

The ODELLS Shop uses DHL & USPS for all international deliveries. Rates are calculated based on destination and weight of package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.

Items will be shipped from Los Angeles, CA with an official invoice declaring the exact total of merchandise purchased in US dollars.

INTERNATIONAL RETURNS

We offer returns for unworn items in new condition with original tags attached. We must receive your return within 30 days from the date you originally received your order. We cannot be responsible for return shipments that are lost in transit, so please be sure to obtain tracking information for your return and insure you package appropriately.

Customer pays for and arranges all international return shipping.

THE ODELLS is unable to refund any duties and taxes paid. You can pursue a refund of duties with your local tax agencies.

SHIPPING RESTRICTIONS:
Once we have delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. We are not responsible for fees charged by customs. If you decide to refuse any shipments from us, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

EASY RETURNS

*We are happy to return full priced items for a refund in the original form of payment less $10 for return shipping*

We want you to feel amazing in your purchase, so if for some reason you want to return an item, we've made it super easy, email HELLO@THEODELLSSHOP.COM within 14 days of receiving your order to request a return shipping label. A pre-paid  shipping label will be emailed to you. Simply attach the UPS label on the outside of the package and drop your shipment off at your local UPS store or UPS facility. For UPS locations visit UPS.com.

Regular price, unworn/unaltered merchandise will gladly be accepted for a refund so long as it is shipped back to us within 14 days of the your purchase date using the included UPS pre-paid shipping label. Returns that are damaged, worn, soiled or altered will not be accepted and may be sent back to you (the customer).

IMPORTANT NOTICE:  Sale merchandise (not marked as FINAL SALE) can be returned for store credit ONLY subject to the same terms and conditions as regular priced items.  An easy pre-paid label will be included for sale merchandise but the cost of the return shipment will be deducted from the store credit.

SHOES
All goods must be returned in the original box including dust bag. While trying on shoes, please stand on a carpeted area to protect the sole of the shoe.

BEAUTY
Skin care + haircare products must be unopened and in their original packaging. Lipsticks and fragrances cannot be returned.

SWIMWEAR
All swimwear must be returned unworn with hygienic strip in place.

LINGERIE
Undergarments are considered FINAL SALE and cannot be returned.

HOME GOODS
All goods must be returned in new unused condition with original tags attached. Any pipe paraphernalia is considered FINAL SALE and cannot be returned.

JEWELRY
All fine jewelry is considered FINAL SALE. All other jewelry may be returned in new unused condition with original tags attached and must be in perfect condition.

SALE ITEMS
Sale items are eligible for store credit only, however items purchased at 50% off or more or items purchased as FINAL SALE are not eligible for return or credit and are considered FINAL SALE. This sale policy applies to all categories listed above.

All Laundress products are FINAL SALE and therefore ineligible for return or refund.

We do not offer exchanges, however we are happy to assist with a return and re-order. 

REFUNDS

Once your return is received and inspected, we will send you an email confirmation with the status of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment for the value of the merchandise and any sales tax. Please note that we do not refund shipping charges.

*We are happy to return full priced items for a refund in the original form of payment less $10 for return shipping*

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

CUSTOMER SERVICE:
For questions about your order please email us at hello@theodellsshop.com and please include your order number in the subject line. You can also reach us by phone by contacting a customer service representative at the Store by calling (323) 741-0039 during our regular business hours.

 

CORPORATE 

2029 Blake Ave, Los Angeles, CA 90029