OUR REGULAR BUSINESS HOURS:
Monday-Saturday 11am-7pm, Sunday 11am-6pm PST
If you have any concern at all that your package will not make it on time please email us at email@example.com or call us at (323) 741-0039 before placing your order.
All orders placed Monday-Friday (excluding holidays) before 4PM PST will begin processing that day and ship with in 48 hours pending item availability and and credit card verification. Orders placed after 4PM PST will begin processing the next business day. Orders placed on Saturday after 4PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.
All domestic orders over $150 ship UPS Ground for FREE!
Orders placed on theodellsshop.com ship by UPS or USPS with a signature required for delivery. If you request not to have to sign, you will be liable for lost or damaged goods.
Please allow up to 2-4 business days for processing domestic orders. If you need to place an order for rush shipment please contact us at HELLO@THEODELLSSHOP.com
Please note: UPS is unable to deliver items to a P.O. Box or an APO/FPA address.
The ODELLS Shop uses DHL & USPS for all international deliveries. Rates are calculated based on destination and weight of package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.
Items will be shipped from Los Angeles, CA with an official invoice declaring the exact total of merchandise purchased in US dollars.
We offer returns for unworn items in new condition with original tags attached. We must receive your return within 30 days from the date you originally received your order. We cannot be responsible for return shipments that are lost in transit, so please be sure to obtain tracking information for your return and insure you package appropriately.
Customer pays for and arranges all international return shipping.
THE ODELLS is unable to refund any duties and taxes paid. You can pursue a refund of duties with your local tax agencies.
Once we have delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. We are not responsible for fees charged by customs. If you decide to refuse any shipments from us, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
We want you to feel amazing in your purchase, so if for some reason you want to return an item, we've made it super easy, email HELLO@THEODELLSSHOP.COM within 14 days of receiving your order to request a return shipping label. A pre-paid shipping label will be emailed to you. Simply attach the UPS label on the outside of the package and drop your shipment off at your local UPS store or UPS facility. For UPS locations visit UPS.com.
Regular price, unworn/unaltered merchandise will gladly be accepted for a refund so long as it is shipped back to us within 14 days of the your purchase date using the included UPS pre-paid shipping label. Returns that are damaged, worn, soiled or altered will not be accepted and may be sent back to you (the customer).
IMPORTANT NOTICE: Sale merchandise (not marked as FINAL SALE) can be returned for store credit ONLY subject to the same terms and conditions as regular priced items. An easy pre-paid label will be included for sale merchandise but the cost of the return shipment will be deducted from the store credit.
All SALE items marked FINAL SALE are ineligible for return or refund.
ALL SALE items purchased at 50% off or more are not eligible for return or refund.
All MONOGRAMMED items are FINAL SALE and therefore ineligible for return or refund.
All underwear and hosiery are FINAL SALE and therefore ineligible for return or refund.
All fine jewelry is FINAL SALE and therefore ineligible for return or refund.
All accessories that are not sized including bags, handbags, one-size fits all belts, etc. that are not marked as FINAL SALE can be returned for store credit ONLY subject to the same terms and conditions as regular priced items; however, the cost of the return shipment will be deducted from the store credit.
All Laundress products are FINAL SALE and therefore ineligible for return or refund.
We do not offer exchanges, however we are happy to assist with a return and re-order.
Once your return is received and inspected, we will send you an email confirmation with the status of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment for the value of the merchandise and any sales tax. Please note that we do not refund shipping charges.
*If a partial order is returned resulting in the total falling under $250 - original shipping costs will be withheld from the refund to cover shipping. Also partial returns may cause your discount to be prorated across each item in your original order.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
For questions about your order please email us at firstname.lastname@example.org and please include your order number in the subject line. You can also reach us by phone by contacting a customer service representative at the Store by calling (323) 741-0039 during our regular business hours.