BUSINESS HOURS:

Sunday-Saturday 11am-6pm  PST 

Online Customer Service: Monday-Friday 8am-4pm PST 

(323)405-9149

If you have any concern at all that your package will not make it on time please email us at hello@theodellsshop.com  before placing your order.

ORDER PROCESSING:
All orders placed Monday-Friday (excluding holidays) before 3PM PST will begin processing that day and ship with in 48 hours pending item availability and and credit card verification. Orders placed after 4PM PST will begin processing the next business day. Orders placed on Saturday after 4PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.

Domestic:

All domestic orders over $150 ship UPS Ground for FREE!

Orders placed on theodellsshop.com ship by UPS or USPS with a signature required for delivery.  If you request not to have to sign, you will be liable for lost or damaged goods.

Please allow up to 2-4 business days for processing domestic orders.  If you need to place an order for rush shipment please contact us at HELLO@THEODELLSSHOP.com or (323)405-9149

Please note:  UPS is unable to deliver items to a P.O. Box or an APO/FPA address.

International:

The ODELLS Shop uses DHL & USPS for all international deliveries. Rates are calculated based on destination and weight of package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.

Items will be shipped from Los Angeles, CA with an official invoice declaring the exact total of merchandise purchased in US dollars.

International Returns:

We offer returns for unworn items in new condition with original tags attached. We must receive your return within 30 days from the date you originally received your order. We cannot be responsible for return shipments that are lost in transit, so please be sure to obtain tracking information for your return and insure you package appropriately.

Customer pays for and arranges all international return shipping.

THE ODELLS is unable to refund any duties and taxes paid. You can pursue a refund of duties with your local tax agencies.

Shipping Restrictions:
Once we have delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. We are not responsible for fees charged by customs. If you decide to refuse any shipments from us, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

 

RETURNS & EXCHANGES:

HOLIDAY RETURN NOTICE:

To help make your holiday shopping a bit easier we are extending our return policy so you and your loved ones can ensure you get the item you love. All purchases made from November 22-December 24 can be returned by January 11th.

Merchandise purchased online is eligible for exchanges or store credit within 30 days of the transaction date. Please note sale merchandise is not eligible for a refund, but can be exchanged for a new size or returned for store credit.

We are now happy to announce that you can initiate your own return for any eligible items using the link below. Please see below for special restrictions.

Begin Your Return Here

IMPORTANT NOTICE:  Sale merchandise (not marked as FINAL SALE) can be returned for exchange store credit ONLY subject to the same terms and conditions as regular priced items.  An easy pre-paid label will be included for sale merchandise but the cost of the return shipment will be deducted from the store credit.

SHOES
All goods must be returned in the original box including dust bag. While trying on shoes, please stand on a carpeted area to protect the sole of the shoe.

BEAUTY
Skin care + haircare products must be unopened and in their original packaging. Lipsticks and fragrances cannot be returned.

SWIMWEAR
All swimwear must be returned unworn with hygienic strip in place.

LINGERIE
Undergarments are considered FINAL SALE and cannot be returned.

HOME GOODS
All goods must be returned in new unused condition with original tags attached. Any pipe paraphernalia is considered FINAL SALE and cannot be returned.

JEWELRY
All fine jewelry is considered FINAL SALE. All other jewelry may be returned in new unused condition with original tags attached and must be in perfect condition.

SALE ITEMS
Sale items are eligible for exchange or store credit only. Items marked FINAL SALE are not eligible for return or credit. This sale policy applies to all categories listed above.

All Laundress products are FINAL SALE and therefore ineligible for return or refund.

REFUNDS

Returns need to be received at our warehouse within 14 days of the return initiation. Once your return is received and inspected, we will send you an email confirmation with the status of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment for the value of the merchandise and any sales tax. Please note that we do not refund shipping charges.

*We are happy to return full priced items for a refund in the original form of payment less $10 for return shipping*

Returns totaling over $1,000 will be subject to a 10% restocking fee.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

CUSTOMER SERVICE:
For questions about your order please email us at hello@theodellsshop.com and please include your order number in the subject line. 

CORPORATE 

2029 Blake Ave, Los Angeles, CA 90029