** NOTE: Due to high volume orders may take up to 7 days to ship **
If you have any concern at all that your package will not make it on time please email us at firstname.lastname@example.org before placing your order.
Online Customer Service: Monday-Friday 8am-4pm PST
ORDER PROCESSING:All orders placed Monday-Friday (excluding holidays) before 3PM PST will begin processing that day and ship within 48 hours pending item availability and credit card verification. Orders placed after 4PM PST will begin processing the next business day. Orders placed on Saturday and Sunday will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.
All domestic orders over $150 ship UPS Ground for FREE!
Orders placed on theodellsshop.com ship by UPS or USPS with a signature required for delivery. If you request not to have to sign, you will be liable for lost or damaged goods.
During most times please allow up to 2-4 business days for processing domestic orders. During peak holiday shipping time (November/December) please note that shipping times may vary and parcel services may take longer to deliver due to the higher volume of packages. Delivery delays are outside of our control once packages are handed over to the courier service. If you need to place an order for rush shipment please contact us at HELLO@THEODELLSSHOP.com or (323)405-9149
Please note: UPS is unable to deliver items to a P.O. Box or an APO/FPA address.
The ODELLS Shop uses DHL & USPS for all international deliveries. Rates are calculated based on destination and weight of package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.
Items will be shipped from Los Angeles, CA with an official invoice declaring the exact total of merchandise purchased in US dollars.
We offer returns for unworn items in new condition with original tags attached. We must receive your return within 30 days from the date you originally received your order. We cannot be responsible for return shipments that are lost in transit, so please be sure to obtain tracking information for your return and insure you package appropriately.
Customer pays for and arranges all international return shipping.
THE ODELLS is unable to refund any duties and taxes paid. You can pursue a refund of duties with your local tax agencies.
Shipping Restrictions:Once we have delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. We are not responsible for fees charged by customs. If you decide to refuse any shipments from us, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
RETURNS & EXCHANGES:
Need a different size? We've got you covered! Now that you have seen the item in person and experienced the initial fit you are better able to select if you need to size up or down to the next size. Simply click on the link below to initiate your return and select "Exchange" so we can get you your perfect fit!
What is the advantage of opting for a size swap over a return? By selecting "Exchange" all return fees are waived, and the cost of shipping for your returned item AND the replacement size will be waived as well!
START YOUR RETURN HERE
NOTE: Original shipping charges are non-refundable. If you opt to choose the label we provide a $7 return shipping & handling fee will be deducted from your refund. Refunds may take up to 14 business days to process upon receipt of your returned item(s).
See below for more details regarding our return policies:
Please note all returns must be approved via our return link below:
*Regular price merchandise purchased online is eligible for refund, exchange or store credit within 14 days of the transaction date.
*Discounted Sale merchandise is not eligible for refunds; items can be exchanged for a new size or a store credit.
*FINAL SALE merchandise is not eligible for return or refund.
SHOESAll goods must be returned in the original box including dust bag. While trying on shoes, please stand on a carpeted area to protect the sole of the shoe.
BEAUTYSkin care + haircare products must be unopened and in their original packaging. Lipsticks and fragrances cannot be returned.
SWIMWEARAll swimwear must be returned unworn with hygienic strip in place.
LINGERIEUndergarments are considered FINAL SALE and cannot be returned.
HOME GOODSAll goods must be returned in new unused condition with original tags attached. Any pipe paraphernalia is considered FINAL SALE and cannot be returned.
JEWELRYAll jewelry is considered FINAL SALE.
SALE ITEMSSale items are eligible for exchange or store credit only. Items marked FINAL SALE are not eligible for return or credit. This sale policy applies to all categories listed above.
All Laundress products are FINAL SALE and therefore ineligible for return or refund.
Returns need to be received at our warehouse within 14 days of the return initiation. Once your return is received and inspected, we will send you an email confirmation with the status of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment for the value of the merchandise and any sales tax. Please note that we do not refund shipping charges.
*We are happy to return full priced items for a refund in the original form of payment less $10 for return shipping*
Returns totaling over $1,000 will be subject to a 10% restocking fee.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
CUSTOMER SERVICE:For questions about your order please email us at email@example.com and please include your order number in the subject line.
2029 Blake Ave, Los Angeles, CA 90029