Shipping & Returns

SHIPPING

Domestic:

All domestic orders over $150 ship UPS Ground for FREE!

Orders placed on theodellsshop.com ship by UPS or USPS with a signature required for delivery.  If you request not to have to sign, you will be liable for lost or damaged goods.

Please allow up to 2-4 business days for processing domestic orders.  If you need to place an order for rush shipment please contact us at Espie@TheOdellsShop.com

Please note:  UPS is unable to deliver items to a P.O. Box or an APO/FPA address.

International:

Items shipped outside the U.S. may be subject to taxes, customs duties, and fees levied by the destination country ("Import Fees").  The recipient of the shipment will be considered the imported of record and is responsible for all Import Fees.

If you refuse the shipment you are responsible for the original shipping charges, and Import Fees that are incurred on the shipment and the cost of returning the package to Bucks & Does.  This amount will be deducted from your merchandise refund.  Please e-mail any questions to Espie@TheOdellsShop.com or call us at +1 323-515-7385.

The person receiving the package when it reaches the destination country must pay the Import Fees.  We do not offer a prepaid Import Fee option at this time.  

Orders shipped internationally may be subject to customs clearance procedures when they reach the destination country, which can cause delays beyond original delivery estimates.

FREE & EASY RETURNS

We want you to feel amazing in your purchase, so if for some reason you want to return an item, we've made it super easy, email Espie@TheOdellsShop.com within 10 days of receiving your order to request a return shipping label. A pre-paid  shipping label will be emailed to you. Simply attach the UPS label on the outside of the package and drop your shipment off at your local UPS store or UPS facility. For UPS locations visit UPS.com.

Regular price, unworn/unaltered merchandise will gladly be accepted for a refund so long as it is shipped back to us within 14 days of the your purchase date using the included UPS pre-paid shipping label. Returns that are damaged, worn, soiled or altered will not be accepted and may be sent back to you (the customer).

IMPORTANT NOTICE:  Sale merchandise (not marked as FINAL SALE) can be returned for store credit ONLY subject to the same terms and conditions as regular priced items.  An easy pre-paid label will be included for sale merchandise but the cost of the return shipment will be deducted from the store credit.

All SALE items marked FINAL SALE are ineligible for return or refund.

All MONOGRAMMED items are FINAL SALE and therefore ineligible for return or refund.                                                  

All underwear and hosiery are FINAL SALE and therefore ineligible for return or refund.                                                                        

All accessories that are not sized including bags, handbags, one-size fits all belts, jewelry, etc. that are not marked as FINAL SALE can be returned for store credit ONLY subject to the same terms and conditions as regular priced items; however, the cost of the return shipment will be deducted from the store credit.

All Laundress products are FINAL SALE and therefore ineligible for return or refund.

We do not offer exchanges, however we are happy to assist with a return and re-order. 

REFUNDS

Once your return is received and inspected, we will send you an email confirmation with the status of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment for the value of the merchandise and any sales tax. Please note that we do not refund shipping charges.

*If a partial order is returned resulting in the total falling under $250 - original shipping costs will be withheld from the refund to cover shipping.  Also partial returns may cause your discount to be prorated across each item in your original order.

PRIVACY

Your privacy is important to us and we care about how information concerning your order is used and shared.  Our international customers need to be aware that cross border shipments are subject to inspection and may be opened by customs authorities.  We provide certain order, shipment, and product information, such as description, to our international carriers, and this information my be communicated to customs authorities by the carriers in order to facilitate customs clearance and comply with local laws.